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customer services
The team will be a voluntary team of at least six people who will work on site alongside the Information team, taking on mainly admin jobs and helping to alleviate the workload of the Information team.
As part of the Customer Services Team you will be undertaking various admin tasks such as answering the phones, manning the help desk, and responding to delegate enquires.
Soul Survivor will provide training in:
- Soul Survivor’s values and good customer service
- Frequently asked questions and useful information
- Site orientation (ideally a tour of site on arrival)
- Staff structure, particularly the Info team structure
- Phone use
- Teams structure
- IMIS (database) training, wristband printing
You will have to supply your own accommodation but in return for your hard work we will provide all your meals (beginning on the morning day 1 to the evening of day 5) – what more could you want!
how old do i have to be?
The minimum age is 18.
when will i need to be on site?
The team members will need to be available to work from day 0 plus attend a training day before the event. Please note if you are applying for Week A or Momentum you will need to be available until noon on Day 6 (Week A - 3rd August/ Momentum -24th August).
do i need anything extra to be on this team?
Full training will be given.
what weeks are available?
Teams can fill up quick, so here's what events we still need volunteers to help serve on the Customer Services team!
Soul Survivor Week A: 27th July-31st August, Stafford
Soul Survivor Week B: 7th-11th August, Somerset
Soul Survivor Week C: 12th-16th August, Somerset
Momentum: 17th-21st August, Somerset
ok you’re interested but how do you apply?
Please apply for your place on team online (we're no longer accepting team applications by post or email in 2012).
You can apply online using our booking system. If you haven't done so already you will need to register with our online system, then login. Book a place on the event of your choice and choose the option to book as a team member. It’s completely free to volunteer with us so won’t have to give any payment details.
I want to apply online now...
any questions?
If you have any questions about serving on team then drop us an email at teams@soulsurvivor.com or give us a buzz on 0303 3331 333, we'd be more than happy to try and help you out!