We’re happy to make substitutions on bookings and the original payment can be transferred to the new person booking.
Substitutions can be done online by logging in to your booking at www.soulsurvivor.com/uk/book. Once you are into your account click on the ‘Transfer’ button on your booking summary and follow the instructions. The original payment will be transferred on to the new person booking.
If event passes have already sent out then these MUST be returned in before a new pass can be issued.
We can only substitute like-for-like: Creche for creche, adult for adult, group leader for group leader. We are NOT able to do substitutions across events.
If your question is a little more specific or not on the list then get in touch and a member of the Soul Survivor team will be happy to help.
Email: bookings@soulsurvivor.com
Phone: 0303 333 1 333
Fax: 0303 333 1 334
Postal address: Soul Survivor Unit 2, Paramount Industrial Estate, Sandown Road, Watford, Hertfordshire, WD24 7XF, UK